Digital Health Heavyweights
This conversational podcast brings you exclusive interviews with all the Heavyweights in Digital Health. Hosted by Norm Volsky, a top industry headhunter, whose team helped scale companies including Livongo, Hinge Health, Lyra, Virta, Progyny and many more. This series will bring listeners insights into the latest trends, technologies, and strategies driving the digital health revolution.
In each episode, Norm sits down with some of the most influential and innovative leaders in healthcare technology today from legendary founders who have built successful companies, venture capitalists who have led funding rounds, HR/Benefits leaders at forward thinking companies, Consultants and Brokers at the top benefits consulting firms, and other impactful visionaries challenging the status quo in healthcare. Listeners can learn from the industry greats who have created what we now know as health benefits, and who are changing the face of healthcare as we know it.
Whether you're a healthcare professional, a tech enthusiast, a start-up founder, benefits aficionado, jobseeker in Digital Health, or simply curious about the future of healthcare, Digital Health Heavyweights has something for you.
Digital Health Heavyweights
Episode 18: Zak Holdswoth, Co-founder and CEO of Hint Health
Join us for another great episode on the Digital Health Heavyweights podcast, today our host Norm Volsky interviews Zak Holdsworth, co-founder and CEO of Hint Health. Learn all about how Hint Health is transforming the DPC model! Tune in to discuss Zak's journey from engineering to healthcare, the challenges of startup investment, and the importance of perseverance in founders. Zak shares insights from his experience at WellnessFX, emphasizing the need for customer retention and understanding the healthcare system's fundamental issues. He explains the vision behind Hint Health, focusing on transforming primary care through the direct primary care movement and the importance of building trust with clients. “Building a deep trust.” In this conversation, Zak Holdsworth discusses the unique challenges and solutions in the Direct Primary Care (DPC) model, emphasizing the importance of automation in billing and member management. He shares insights on team building, company culture, and the significance of transparency in fostering trust within the community. “Culture is built through action!” Zak also highlights Hint's milestones, its differentiation in the DPC market, and the future vision for integrating care. The discussion concludes with personal reflections on maintaining a healthy lifestyle amidst the demands of running a company.
takeaways
💪 Zak Holdsworth emphasizes the importance of perseverance in founders.
💡 A unique insight or passion can set a founder apart.
🔁 Customer retention is crucial for business success.
🏥 Understanding the healthcare system's flaws is essential for innovation.
🔄 Transformative change in healthcare requires a new approach.
❤️🩹 Direct primary care can lead to better health outcomes.
🧠 Team building should prioritize shared purpose and capability.
🤚 Culture is shaped by actions and transparency.
⏳ Trust within the community is built over time.
🛠️ Hint differentiates itself by focusing solely on DPC.
💻 Investing in technology and community support is crucial.
🔗 The future involves integrating downstream care effectively.
🏃 Maintaining a healthy lifestyle is a personal challenge.
🍨 Creating low sugar ice cream requires careful balance.
Chapters
00:00 Introduction to Hint Health and Zach Holdsworth
03:10 Zak's Journey into Healthcare and Technology
06:02 Investing in Startups: What to Look For in Founders
09:05 Lessons from WellnessFX: Customer Retention and Growth
11:59 Understanding the Healthcare System's Fundamental Issues
15:01 Founding Hint Health: Vision and Mission
18:03 Transforming Primary Care: The Direct Primary Care Movement
20:59 Early Days of Hint: Challenges and First Clients
23:47 Building Trust and Relationships with Clients
29:40 Building Custom Solutions for DPC Models
31:23 Philosophy of Team Building and Culture
38:13 Automating Member Enrollment and Billing Solutions
44:56 Major Milestones and Community Trust
47:07 Differentiating Hint in the DPC Market
49:17 Future Vision for Hint and DPC Movement
53:37 Maintaining Balance and Healthy Living
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