Digital Health Heavyweights
This conversational podcast brings you exclusive interviews with all the Heavyweights in Digital Health. Hosted by Norm Volsky, a top industry headhunter, whose team helped scale companies including Livongo, Hinge Health, Lyra, Virta, Progyny and many more. This series will bring listeners insights into the latest trends, technologies, and strategies driving the digital health revolution.
In each episode, Norm sits down with some of the most influential and innovative leaders in healthcare technology today from legendary founders who have built successful companies, venture capitalists who have led funding rounds, HR/Benefits leaders at forward thinking companies, Consultants and Brokers at the top benefits consulting firms, and other impactful visionaries challenging the status quo in healthcare. Listeners can learn from the industry greats who have created what we now know as health benefits, and who are changing the face of healthcare as we know it.
Whether you're a healthcare professional, a tech enthusiast, a start-up founder, benefits aficionado, jobseeker in Digital Health, or simply curious about the future of healthcare, Digital Health Heavyweights has something for you.
Digital Health Heavyweights
Episode 25: Ryan Coplon, Co-Founder & CEO of Health Wallet
In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Ryan Coplon, founder and CEO of Health Wallet. They discussed Ryan's transition from risk finance to healthcare, the inception of Health Wallet, and the challenges faced in the industry. Ryan shares insights on how Health Wallet simplifies benefits for stakeholders, leverages technology and AI for engagement, and maintains cost efficiency compared to competitors. The conversation also touches on the company's growth, hiring philosophy, and personal health practices of Ryan Coplon.
Takeaways
📱 Health Wallet simplifies access to benefits through a mobile platform.
🔄 Ryan transitioned from risk finance to healthcare to address employee benefits challenges.
🚀 Echelon Advisors helped incubate Health Wallet's concept.
⛰️ Self-funding benefits were not popular when they started, presenting challenges.
📉 Health Wallet addresses underutilization of point solutions in healthcare.
🌟 The platform enhances member experience and engagement.
🔗 Health Wallet integrates various third-party solutions for better service.
💸 The company operates at a lower cost compared to its competitors.
📈 Customer retention is high due to continuous product developments.
🤝 Ryan emphasizes the importance of autonomy and trust in his team.
Chapters
00:00 Introduction to Health Wallet and Ryan Coplon
01:32 Transitioning from Risk Finance to Healthcare
03:03 Challenges in Employee Benefits and Self-Funding
06:33 Inception of Health Wallet
08:33 Simplifying Benefits for Stakeholders
11:56 Common Issues Addressed by Health Wallet
14:04 Leveraging Technology for Engagement
16:47 Introduction of Benny AI Bot
17:58 Pricing and Competitive Advantage
19:25 Customer Retention and Product Enhancements
21:20 Broadening Service Offerings
25:13 Company Growth and Team Dynamics
26:35 The Evolution of Software Infrastructure
28:05 Hiring and Leadership Philosophies for a Lean Team
31:06 The Importance of Autonomy and Trust in Teams
33:57 Milestones and Achievements at Health Wallet
38:54 Future Growth and Industry Awareness
41:43 Anticipating Changes in the Benefits Landscape
45:16 Personal Health Practices and Lifestyle Choices
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